If you live in Stratford, Byars, or Asher, you’ve likely experienced the "ghost delivery"—where your tracking says "Delivered," but your porch is empty. Because our rural routes are tricky, drivers often leave packages at the wrong gate or a neighbor's driveway.
If your package is missing, do not wait. You need to initiate a "Driver Follow-Up" immediately:
By Phone: Call UPS Customer Service at 1-800-742-5877. Tell the automated system "Report a misdelivery."
Online: Visit the UPS Claims Portal on their website to file a formal claim and start a GPS trace on where the driver actually scanned the box.
The "Neighbor Check": In our area, it's always worth checking the local Facebook groups to see if a neighbor has posted a "Whose package is this?" photo.
If you are tired of the 1-800-number runaround and the "Facebook Lottery," there is a better way. Instead of hoping the driver finds your hidden driveway, use the enMailbox service.
Why enMailbox is the ultimate "Anti-Misdelivery" tool?
Easy Highway Access: We are located at 2732 State HWY 3w, Byars. Drivers can’t miss us. We are a high-visibility, professional business stop.
Official CMRA Receipt: We are a federally registered hub. When UPS drops a package here, we sign for it and scan it into your digital office immediately.
8 AM – 5 PM Reliability: You don't have to worry about packages sitting out overnight. We receive them, secure them behind, and notify you instantly.
Stop filing claims and start receiving mail. Set up your professional address from your phone in 3 minutes and never call a 1-800 number for a missing package again.